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Delivery & Return Policy

Delivery Policy

Delivery area:

For Delivery in India:

fosfy.in delivers to most locations within India. For logistical reasons, we are unable to deliver to few places. 

 

For Delivery Overseas:

fosfy.in currently not deliver outside India.

 

Delivery methods:

 

fosfy.in dispatches all parcels using Postal / Courier chosen according to your order or the type of products sold on

fosfy.in to offer you a fast and reliable delivery service.

 

your Order will be delivered within 2 – 7 working days of being dispatched.

You can track your delivery via the My Account / My orders page.

 

Delivery charges:


For Delivery in India:

1. INR 60 (Rupees sixty only) is charged for every single transaction made under Cash on Delivery option.

 

2. INR 60 (Rupees one sixty only) is charged for every single transaction in case of any pre-paid order(s) provided that the relevant order is less than or equal to INR 250 (Rupees two hundred and fifty only). The aggregate value of the Products pertaining to a single order, after reducing discount(s)/store credit(s) or any other such amount, shall be considered for levy of delivery charge in this case.

 

3. No delivery charge is levied by fosfy.in in case of any pre-paid order(s) above the value of INR 750 (Rupees seven hundred and fifty only).

 

 

4. The applicable delivery charge shall be payable at the time of delivery of the Product(s) in case of COD orders. For prepaid orders, the applicable delivery charge shall be payable at the time of placing the order. In the event of part shipment pertaining to any order, the delivery charge, in case of COD orders, shall be payable at the time of the delivery of the first Product pertaining to the relevant order.

 

5. It is hereby clarified that in case part shipment is done for any order to which shipping charges apply and the remaining part of the applicable order is cancelled either by the member or the Company owing to any reason whatsoever, the member shall not be eligible for the refund of the shipping charge either wholly or partly.

 

6. The delivery charge as envisaged hereinabove is applicable effectively from 01 feb, 2017.

 

Delivery times:


It takes between 3-4 weeks to deliver your order from the date you make a purchase on our site. fosfy.in delivery timelines differ from traditional e-tailers as we authorize the brands to send us only what our members have ordered at the end of each event. Therefore it takes 2 to 3 weeks after the end of each sale to receive the supplier’s merchandise in our Order Processing Center. 

Then we prepare your order and ship it to you via our courier. It usually takes us 2-3 days to prepare your package for shipping. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.

 

 

Express Sales:
Your Express order will be shipped within 24hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday, your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.

 

In case, you have placed a Cash-on-Delivery order between Monday to Friday, your order will be processed and shipped within 24hrs after we verify your order and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day after verification.In the My Account / My orders section, you can view:


» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a note to let you know your when your order has shipped.

 

If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues)

 

Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.

 

Delivery problems
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, fosfy.in promises to do its best to find the causes and resolve the problem in a timely manner.

 

 

Further information:


» What should I do if I cannot track my order online? 
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.

 

» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to fosfy.in.

Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.


Please note the shipment cost for resending the parcel will be borne by the customer.
Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

 

» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. 
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to info@fosfy.in

 

» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on info@fosfy.in within 24 hours of receipt of your order.

 

» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email

 

» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

Return / Cancellation Policy

7 DAYS EASY RETURN POLICY

At FOSFY we understand your lifestyle needs and thus bring you over 15 new sales every day. We offer you best discounts for products especially handpicked for you from all over the world; however you need not lose heart if you do not like the fit, color or design. The return request for the same should be activated within 7 days of delivery. You just need to give us a call on our customer care helpline +91 - +91-8342995433, between 10:00 AM to 7:00 PM, 7 days a week or drop us a mail on info@fosfy.in.


 

Need to Cancel Order ?

In case we receive a cancellation notice from you within 24 hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days via the original payment method. We will not be able to cancel those orders that have already been processed and shipped out by us.

You can Cancel your Order Online and your order will be cancel immediately if not dispatched. visit here to cancel your order online

 

Need to return / exchange Order ? Just follow these simple steps:

  1. You need to call or e-mail us within 7 days from date of delivery to return / replace your order
  2. Do mention Order number in subject line to help us quickly process your returns
  3. Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.
  4. The original packaging including brand tags, FOSFY tags, boxes and dust-bags should be intact while returning the items.
  5. All returned items should be packed securely and safely to prevent any loss or damage during transit.
  6. Once your return request received by us, the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days. 


How do you return?

You can return the product in following ways:

  1. Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which falls under the service network of our courier partners. The same will be informed by our customer care team member at the time of you activating the return.
  2. Self-ship to our Return Cell: In case your pin code is not serviced by our courier partner, you need to self-ship the product(s) back to us; the same to reach our Return Cell within 7 days. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs as an e-voucher which can be used for future purchase on our website. Please note, all returns are subject to inspection and quality checks pass on receipt in our warehouse.

 

Replacement Policy:

We will despatch the correct product within 24 hours after reviewing the return product. Customers are requested to please contact us within 7 days to avail replacement for your order. 


All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

Return Cell,
Fosfy Traditional Pvt. Ltd.

Sector- 6, CDA, Cuttack, Odisha - 753014

 

 

REFUND OPTIONS FOR YOU:

All sizing issue returns are refunded as store credits, which can be redeemed by you on any of the exciting sales events & shops we showcase across the website within a period of six months

  • Your refund amount only includes price of items of the returns accepted post validation by our quality team.
  • Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
  • If your order amount diducted twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days


Please note:

  1. If on a rare chance you receive any damaged/defective product please send an email at info@fosfy.in within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. Your money refund will be done as NEFT for payments made through ‘cash on delivery’ mode, and if your payment is made through credit/ debit card or any net banking then the amount is credited back to your account from which the payment was made.
  2. Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
  3. Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone

BRAND & CLIENTS